FAQs

We come to your home, talk to you about how you use each room, look at how much money you currently spend on heating, and then give you a carefully calculated list of recommendations showing the impact of changing to one of our energy efficient electric heating systems. We leave the report with you and there is no obligation to make a purchase.

No. We don’t employ high pressure salespeople – in fact, we don’t employ sales people at all. We’re a family company and the people who do your free survey are the same people who handle our installations. Even our Managing Director, Howard, still makes the occasional home visit. We leave you with all the facts and give you time to come to your decision.

This depends on your personal circumstances. We will always be truthful when we do your free survey. In our experience, if you’re currently using electric heating, changing to an radTherm electric heating system will definitely save you money, provided it’s properly installed. Some of our clients have even found the running costs comparable to gas central heating.

Absolutely not. An electric heating system should only be installed by professionals. A system not installed by a professional could be unsafe, may not keep you warm and could lead to huge running costs.

Your installation will be handled by skilled, fully qualified fitting technicians and engineers.

We have a 24-hour turnaround time to any fault. Our electric radiators are a maintenance free system, however, from time-to-time something may go wrong. If this happens to your radiator, we’ll deal with this quickly and effectively.

Yes, we will remove your old heating system. If it’s a wet system (gas, oil or solid fuel) we’ll remove all the old radiators and pipework. If it’s night storage heaters, we’ll remove all the carcasses and bricks. In all removals we environmentally dispose and recycle where possible.

Only your energy supplier can do this job – it is often a free service and takes about 15 minutes.

If you have a modern, well insulated water tank, then a timer isn’t usually necessary. If your system is dated, we can advise you on the best course of action.